FAQs
Here are short answerds to frequently asked questions about our products and services
What types of starters and Alternators does your company provide?
Passenger cars, commercial vehicles, heavy trucks, and engineering vehicles are all available.
How do I determine the starter or Alternator model I need?
Each motor has a fixed OEM code, through which you can query the matching products and parameters.
How can I troubleshoot starter issues?
If you encounter issues with your generator starter, first disconnect the power and check electrical connections and protective devices. If the problem persists, it is advisable to contact professional technical support or service personnel for diagnosis and repair.
Do starters require maintenance?
Yes, generator starters require regular maintenance to ensure their performance and reliability. It is recommended to periodically check electrical connections, switches, and protective devices to ensure everything is functioning correctly.
What is the typical lifespan of a starter?
The lifespan of a generator starter depends on usage frequency and conditions. Generally, regular maintenance and proper usage can extend its lifespan. Typically, they can last for many years or even longer.
What industries and applications are your products suitable for?
Auto parts industry, used in dealers, wholesalers, retailers and auto repair shops in each market.
What are the prices of starters and Alternators?
The product price positioning is reasonable. Of course, we will also make reasonable adjustments based on the product’s market position and customer needs. But, they must be made while ensuring quality.
Do you provide discounts for bulk purchases?
We give certain discounts to customers who have long-term cooperation and bulk purchases.
How to buy your products?
Our website has email, WeChat and WhatsApp contact information, and there will be professional personnel to serve you.
What is the minimum order quantity for a starter motor?
10PCS.
What is the minimum order quantity for the Alternator?
10PCS.
How long is the delivery time?
We base the delivery time on the customer’s order quantity and the accessories inventory. Normally, it is 45-60 days.
How long is the product warranty period, and how do we deal with problems during it?
The product warranty period is 12 months. If there are quality problems, please provide the pictures and videos. We will use them to solve the customer issue.
If the product has a problem, how can it be repaired or replaced?
We hope to maintain long-term and stable cooperation with customers. If there are quality problems, we will arrange for replenishment in the next order.
Do you have a return and refund policy?
If it is a customized product, we will not return or refund if there is a technical error after the customer confirms it. However, if a regular product has a quality problem not caused by human damage during the warranty period, we will give customers restocking or refund services.
How do you handle the maintenance and care of the starter and Alternator?
Local dealers or auto repair shops will help you handle it.
Do You Still Have A Question?
If the FAQ above doesn’t help, you can contact us, and we will respond promptly